> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yrka.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send and receive messages in Yrka

> Read and reply to direct messages, join board channels, complete required acknowledgements, and use AI recaps to catch up on long threads in Yrka.

Messages in Yrka has two sides: a direct-message **Inbox** for conversations sent to you personally, and a **Board** for organization-wide channels and announcements. Both are accessible from the Messages tab in the navigation. New messages appear in real time when you are connected, and the app falls back to polling when a live connection is not available.

## Reading and replying in your Inbox

Your Inbox contains direct conversations from managers and other Yrka users.

<Steps>
  <Step title="Open Messages">
    Select **Messages** from the navigation bar.
  </Step>

  <Step title="Switch to Inbox">
    If you land on the Board view, select **Inbox** from the header tabs.
  </Step>

  <Step title="Select a conversation">
    Choose a message or conversation from the list to open it. Unread conversations are highlighted with an unread indicator.
  </Step>

  <Step title="Read and reply">
    Read the message body and any thread context. When the reply control is available, type your reply and send it.
  </Step>

  <Step title="Mark as read">
    Opening a message marks it as read. You can also use **Mark all read** to clear all unread indicators at once.
  </Step>
</Steps>

<Info>
  If you open Messages from a Dashboard Required Action link, the app may take you directly to the relevant conversation.
</Info>

## Board channels

Board channels are where your organization posts announcements, updates, and team-wide conversations. You can read all channels visible to your profile. Posting and replying depend on whether the channel allows it.

<Steps>
  <Step title="Open Messages">
    Select **Messages** from the navigation bar.
  </Step>

  <Step title="Switch to Board">
    Select **Board** from the header tabs.
  </Step>

  <Step title="Choose a channel">
    Select a visible board channel from the list.
  </Step>

  <Step title="Read posts and threads">
    Open any post to read its full content and thread replies. You can use **reactions** when the reaction control appears.
  </Step>

  <Step title="Post or reply">
    When the composer is available for that channel, type your post or reply and send it. Some channels are read-only for employees.
  </Step>
</Steps>

<Note>
  You cannot create or manage board channels from the employee app. Channel membership and posting controls are set by your organization.
</Note>

## Required acknowledgements

Some messages or board posts require you to formally acknowledge them. These appear in your Dashboard Required Actions and may also be marked in the message itself.

<Steps>
  <Step title="Find the message">
    Open the message or post that requires acknowledgement. You can navigate to it from Dashboard Required Actions or by browsing your Inbox or Board directly.
  </Step>

  <Step title="Read the content">
    Read the full message before acknowledging. Yrka records your acknowledgement after you confirm it.
  </Step>

  <Step title="Select Acknowledge">
    Select the acknowledgement control when it appears. The message updates to show an **Acknowledged** status.
  </Step>

  <Step title="Confirm it clears">
    Return to Dashboard to confirm the Required Action is cleared. If it is still visible, refresh the app.
  </Step>
</Steps>

<Warning>
  Receiving an external notification (email, SMS) is not the same as acknowledging a message inside Yrka. Your organization tracks in-app acknowledgement separately.
</Warning>

## Message recaps

For long threads or message histories with many unread items, Yrka can generate an AI recap to help you get up to speed quickly.

* Select the recap action when it appears on a conversation or thread
* Read the recap as a summary aid, then review the original messages before taking any action
* Recaps are online-only — they are not available when you are offline or when the feature is disabled

<Tip>
  Recaps are a reading aid, not a substitute for the source message. Always read the original content before acknowledging or acting on a message.
</Tip>

## Message status reference

| Status                   | What it means                                                             |
| ------------------------ | ------------------------------------------------------------------------- |
| Unread                   | The app has not recorded your in-app read state                           |
| Acknowledgement required | You need to acknowledge this message in Yrka                              |
| Acknowledged             | The server recorded your acknowledgement                                  |
| Queued                   | Your reply or acknowledgement is saved for sync                           |
| Failed                   | The queued action needs retry or support help                             |
| Recap unavailable        | The recap feature is offline, disabled, or not available for this message |

## Common issues

<AccordionGroup>
  <Accordion title="I can read a channel but cannot post">
    Some channels are read-only for employees. Posting controls appear only where your organization has granted posting access.
  </Accordion>

  <Accordion title="My reply or acknowledgement is queued">
    The action is saved on your device but has not reached the server yet. Wait for your connection to restore, then let it sync before sending a duplicate.
  </Accordion>

  <Accordion title="A required acknowledgement is still showing in Required Actions">
    Refresh the app after completing the acknowledgement. If it does not clear, confirm the server accepted the action by checking the message status in your Inbox or Board.
  </Accordion>

  <Accordion title="Recaps or attachments are not loading">
    These features are online-only. Reconnect and try again.
  </Accordion>
</AccordionGroup>